FAQs.

  • Q: Why are there two shops?

    To make shipping smoother and more affordable, we have two regional stores:

    US Shop & Canada

    ships from the United States & Canada

    EU, UK, & Selected Countries Shop

    ships from the selected countries

    Q: How to know which shop to choose?

    Choose the shop that matches your shipping address. This helps ensure:

    • Lower or no customs fees

    • Faster delivery

    • Prices in your local currency

    If you’re shopping for someone else, choose the region that best fits their delivery location.

    How do I know if I am in the right shop?

    • If your shipping address doesn't match the shop's region, your order won’t go through at checkout.

    • If your product lists a country that doesn't match your selected shop region, it may not be available for delivery. For example, if you're shopping in the U.S. & Canada store, your product should say (U.S. & Canada) in the title. The same goes for the EU & International store.

    Q: What do I do if I am in the wrong store?

    Don’t worry, you can easily switch to the correct store here or from the site banner.

  • Q: What kind of products do you offer?
    We offer a curated selection of made-to-order products that reflect the values and aesthetic of Making Us. Each item is printed on demand, meaning it's produced especially for you once you place your order.

    Q: How many cards come in a pack?

    Each pack includes 10 premium-quality postcards.

    Q: Are envelopes included?

    No, postcards come without envelopes. They are designed to be written on and sent just as they are.

    Q: How are your products made?
    We partner with Gelato, a global print-on-demand provider. Your item is printed and shipped from the nearest facility to reduce delivery time and environmental impact.

    Q: Can I customize or personalize items?

    At this time, we do not offer personalized product options. However, we are exploring this for future collections—stay tuned!

    Q: I ordered from the wrong region. Can I switch?

    If your order hasn’t shipped, reach out as soon as possible and we’ll do our best to help. Make sure you’re shopping the right regional store to ensure correct shipping.

  • Q: Do you ship internationally?

    Yes! Both shops ship internationally, but some countries are only served by one region. At checkout, only the available options will show based on your address.


    If you're unsure or don’t see your country, contact us — we’ll do our best to help.

    Q: What countries do you ship to?

    U.S. & Canada Shop

    Ships to U.S. & Cananda

    EU,UK, & Select Countries

    Ships to Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, and the United Kingdom

    Q: How long will it take to receive my order?
    Orders are typically processed within 2–4 business days. Shipping times vary by region:

    • United States: 5–8 business days

    • Europe: 5–10 business days

    • International: 7–15 business days

    Please note that shipping times are estimates and may vary due to carrier or customs delays.

    Q: Do you offer international shipping?

    Yes, we ship worldwide. Delivery times and shipping fees may vary depending on your location.

    Q: Where do you ship from?

    We partner with a Print on Demand company (Gelato)! U.S. & Canada orders are fulfilled locally in North America. Europe & World orders ship from within the EU or nearby for faster, lower-impact delivery.

    Q: Will I receive a tracking number?

    Yes. Once your order is shipped, you will receive an email with tracking information so you can follow your package’s journey.

    Q: Do I pay customs or VAT?

    We don’t collect VAT at checkout. EU/World customers may be responsible for import fees depending on local regulations.

    Q: Do I have to pay tax on my order?

    U.S. orders may be subject to sales tax depending on your location. Since Making Us is based in Minnesota, we are required to collect Minnesota sales tax on orders shipped to Minnesota addresses. Other U.S. states and Canadian provinces may or may not apply sales tax depending on local laws. Any tax will be clearly shown at checkout before you complete your purchase.

  • Q: Can I return or exchange an item?
    Because our products are made to order, we do not accept returns or exchanges unless the item arrives damaged or with a production defect.

    Q: What should I do if my item arrives damaged?
    Please contact us within 7 days of delivery at makingus.info@gmail.com with:

    • A description of the issue

    • One or more clear photos of the damaged item
      We’ll be happy to arrange a replacement or refund where appropriate.

  • Q: Is my personal information safe?

    Yes. We are committed to protecting your privacy. Your data is only used to process your order and is never shared or sold to third parties. For full details, please see our Terms & Conditions

    Q: Do you track my location?

    We use a simple location detection tool to recommend the best regional store for you, either U.S. & Canada or EU & International. This helps ensure you see the right products, shipping rates, and delivery options for your area.

    We do not store or share your location data. You can always switch your preferred region at any time using the region selector here.

  • If you have any additional questions or concerns, please don’t hesitate to contact us at makingus.info@gmail.com. We’re here to help and will get back to you as soon as possible.

    Thank you for choosing Making Us! We’re grateful to be part of your story.